Refund Policy
How deposits, cancellations, rescheduling, and refunds work for Space Reason audit engagements.
Effective date: 29 July 2026
This policy applies to professional engagements with Space Reason (application audits, configuration reviews, and period-close readiness checks). The website does not sell products for delivery or offer self-serve checkout.
Eligibility
Refunds apply to fees paid toward a confirmed engagement under a signed proposal. Informational rate pages do not create a purchase.
Deposit and payment structure
- Full application audits: typically 30% deposit to reserve dates; remainder due on delivery of the final report (or as stated in the proposal).
- Shorter reviews: often 50% on kickoff and 50% on delivery.
Cancellation by the client
| Timing | Deposit / fees |
|---|---|
| More than 14 days before kickoff | Deposit refunded minus an administrative fee of ¥40,000 (or full deposit if lower) |
| 7–14 days before kickoff | 50% of deposit retained; remainder refunded |
| Fewer than 7 days before kickoff, or after kickoff | Deposit non-refundable; work already performed is billed on a time-and-materials basis at rates in the proposal |
Rescheduling
One reschedule with at least 10 days’ notice is accepted without penalty, subject to our calendar. Later reschedules may require a new deposit or a change fee stated in writing.
Work already started
Once interviews, sampling, or configuration review have begun, fees for completed stages are non-refundable. Unused future stages may be refunded proportionally if we agree to terminate early.
Non-refundable items
- Administrative fee described above when applicable
- Third-party costs expressly approved by you (e.g. specialised transcription or courier) already incurred
- Completed walkthrough sessions and delivered report versions
No-shows
If key client contacts miss scheduled interview blocks without 24 hours’ notice, we may charge for the reserved time or extend the timeline without fee reduction.
Purchased materials
We do not sell physical goods. Any templates or checklists delivered as part of an engagement are covered by the engagement fee and are not separately refundable once delivered.
Refund process and timing
Email hello@spacereason.digital with your proposal reference and reason. Approved refunds are processed to the original payment method within 14 business days of approval.
Method
Refunds are issued in JPY to the original payer unless otherwise required by law.
Contact for refund requests
hello@spacereason.digital · +81 3-6253-8800 · 1-2-3 Higashi-Shimbashi, Minato-ku, Tokyo 105-7308